CORONAVIRUS - The Latest Updates From Carrs Silver

Coronavirus (COVID-19) Information For Our Customers

We may have closed our manufacturing facility, concession Harrods in London and our souvenir shop Sheffield Scene in Sheffield, but you can still shop with us online.  Take care of yourselves, your loved ones and your community, and we look forward to welcoming you back into our shops when the time is right.

Please keep visiting this page for the latest information.

 

Frequently Asked Questions

1. Can I place an order? Will UPS deliver my parcel?

Yes, Carrs continues to serve customers.  You can check the current delivery times at order check-out.

2. Are delivery times affected?

At the moment UPS is still offering a next day delivery, so as long as your item is in stock then it will be delivered as normal.

3. I am self-isolating, how do I return a product?

If you have been unable to return an unwanted item due to self isolation restrictions, we will honour a late return as long as the item meets the other terms of our returns policy.

If you’re having problems with a product you’ve purchased, please contact us.

4. Is it safe to receive orders?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.

5. Is it possible to reduce contact with the driver when they deliver my order?

Yes. Drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.

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